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After 6 years, it happened - how to handle a 1 star review

Posted by Bold Commerce Collaborator on

After 6 years of making Coconut Chips, it happened.

We received our first 1 star review.

We've had hundreds of published 5-star reviews and thousands of happy customers. Most of the reviews give me the warm & fuzzies, but this one made me squirm.

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September 2017 News & Photos

Posted by Casey Willetts on

Hello Coconut Friends! I hope this blog finds you well - my kids are finishing their last week of School Term 3 and I'm reflecting on time since my last newsletter to you wonderful folks. So - Here's some Beach Harvest Coconut news! * We hired Lisa - our first employee - in July and she's awesome.  She's a Chef by trade - I love her attention to detail when packing our coconut chips and she's great when leading the team on harvest/opening days.  Her attitude is always positive and my only regret is not hiring her sooner!   * After...

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We've hit 100 LIKES on Facebook!

Posted by Casey Willetts on

Wow, we've hit 100 LIKES on Facebook!  To celebrate, I'm upgrading our e-commerce site to include discounts.  Check out our Facebook page Australian Coconuts for an upcoming DISCOUNT CODE on your purchase.

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